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Terms and conditions

Effective Date: July 17, 2025

1. Agreement

Welcome to farescasa.com (the "Website" or "Service"), operated by Trips-N-Travel LLC ("we," "us," "our," or "Farescasa"). These Terms and Conditions ("Terms" or "Agreement") govern your use of the Website, our services, and interactions with our customer service agents. The term "you" refers to the customer visiting the Website, making reservations, or using our services. The Website is provided to assist you in gathering travel information, checking availability of travel-related goods and services, making legitimate reservations, or transacting business with travel suppliers. By accessing or using the Website, contacting our agents, or purchasing our services, you agree to these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms or the Privacy Policy, please do not use the Website or our services. We do not sell, organize, or arrange travel packages under the EU Package Travel Regulations. You will not benefit from rights applying to packages, and we are not responsible for the performance of additional travel services booked through third-party suppliers. We may revise these Terms at any time by posting an updated version on this page with an updated "Effective Date." Continued use of the Website or services after changes constitutes your acceptance of the revised Terms. Please review these Terms and our Privacy Policy regularly.

2. Use of the Website and Services

As a condition of using the Website or our services, you warrant that:

We reserve the right to deny access to the Website or services at our sole discretion, at any time, for any reason, including violation of these Terms.

3. General Rules and Conditions

3.1. Booking Conditions
3.2. Modifications to Bookings

Modifications to bookings (e.g., itinerary changes, adding services) are subject to supplier rules and may incur a minimum $250 per person processing fee plus any applicable supplier fees. Contact your agent to initiate modifications at least 72 hours before departure.

3.3. Intellectual Property

Access to the Website or services does not grant you any intellectual property rights. You may not copy, reproduce, modify, transmit, or publish any part of the Website without our express written permission. Violations may result in infringement actions or other remedies.

3.4. Consumer Rights

Under consumer legislation, tickets are not subject to a 14-day "cooling-off" period or right of withdrawal.

4. Free Fare Lock

Our Free Fare Lock feature allows you to hold a fare at the quoted price for 24 hours without obligation to purchase. This reserves seats in the global distribution system, protecting against price increases during this period. If you claim the fare after 24 hours, it may be subject to new fare rules or price changes.

5. Price Match Guarantee

If, within 24 hours of booking, you find a lower price (including taxes and fees) for the same flight itinerary on a major online travel agency’s site, we will match the price by refunding the difference or cancel your booking for a full refund. The itinerary must match exactly (airline, flight number, dates, number of passengers, and seat type) and be available for booking without additional charges. Exclusions include membership programs, corporate discounts, group fares, consolidator fares, coupons, opaque tickets, or fare errors.

6. Refund Guarantee

Our Refund Guarantee, available with TBC Ticket Protection, allows us to negotiate refunds (up to 70% of the ticket amount) with airlines for non-refundable tickets, even if booked through third parties. Refunds are subject to airline approval and may take 4-8 weeks to process, depending on supplier responsiveness. This is an act of care, not a guarantee, when airlines offer only vouchers.

7. TBC icTket Protection

TBC Ticket Protection is a non-insurance service offered by Farescasa to provide travelers with greater flexibility and confidence. It is available in three tiers: Basic, Advantage, and All Included, each with specific services referred to individually as "the Service" and collectively as "the Services."

7.1. Basic Ticket Protection

7.1.1. Overview

Basic Ticket Protection includes the Health-Based Refund Guarantee and Flight Delay & Connection Coverage, designed to protect travelers when unexpected events occur.

7.1.2. Purchasing the Services

We use cookies and similar technologies (e.g., beacons, tags, scripts) to track activity, improve our Service, and deliver personalized content. Examples include:

7.1.3. Non-Refundable Service Fee

7.1.5. Flight Delay & Connection Coverage

7.1.6. Additional Terms

7.2. Advantage Ticket Protection

7.2.1. Overview

Advantage Ticket Protection includes the Health-Based Refund Guarantee, Flight Delay & Connection Coverage, Flexible Change (Any Reason), and Baggage Protection, offering enhanced flexibility and peace of mind.

7.2.2. Purchasing the Services
7.2.3. Non-Refundable Service Fee
7.2.4. Health-Based Refund Guarantee
7.2.5. Flight Delay & Connection Coverage
7.2.6. Flexible Change (Any Reason)
7.2.7. Baggage Protection
7.2.8. Additional Terms

7.3. All Included Ticket Protection

7.3.1. Overview

All Included Ticket Protection includes the Health-Based Refund Guarantee, Flight Delay & Connection Coverage, Flexible Change (Any Reason), Cancel for Any Reason, Baggage Protection, and Next Trip Voucher (up to $150), offering maximum flexibility and value.

7.3.2. Purchasing the Services

7.3.3. Non-Refundable Service Fee
7.3.4. Health-Based Refund Guarantee
7.3.5. Flight Delay & Connection Coverage
7.3.6. Flexible Change (Any Reason)
7.3.7. Cancel for Any Reason
7.3.8. Baggage Protection
7.3.9. Next Trip Voucher (up to $150)
7.3.10. Additional Terms

8. Lost Baggage Protection

Lost Baggage Protection is a non-insurance service designed to address unexpected baggage mishandling by airlines or airport employees.

9. Baggage Allowance

Baggage policies vary by airline. You may incur fees for exceeding weight, size, or number limits. Some airlines offer no free baggage allowance. Check with the airline for current policies.

10. Frequent Traveler Points

Frequent traveler miles, points, upgrades, or discounts may not apply to tickets booked through Farescasa. Contact your agent for details.

11. Supplier Rules and Restrictions

We act as an intermediary for third-party suppliers (e.g., airlines, hotels). Reservations are subject to supplier terms, including payment and cancellation policies. You agree to comply with these terms, including paying amounts due and adhering to availability rules. Suppliers may require credit card or cash deposits at check-in for incidental expenses. Some services may require liability waivers. Violations may result in cancellation, denial of access, or forfeiture of payments. We may cancel bookings if full payment is not received timely.

12. Travel Documents and Visa Requirements

International travel requires a valid passport. Some countries require visas or health documentation. You are responsible for obtaining all necessary travel documents and verifying requirements with the relevant embassies or the U.S. State Department (www.state.gov, 202-647-5225). Schengen Zone transits may require a visa. We are not liable for issues arising from missing or invalid documents.

13. Travel Risks

Travel to certain destinations may involve risks. Review travel advisories from the EU (https://europa.eu/youreurope/citizens/travel) or U.S. government (www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov, www.cdc.gov, www.treas.gov/ofac) before booking. We do not represent that travel to any destination is safe or without risk and are not liable for damages or losses resulting from travel.

14. Exchanges, Cancellations, and Refunds

Tickets are non-reroutable and non-transferable. If permitted by fare rules, changes or refunds incur a Farescasa fee (minimum $250 per person) plus airline penalties. Cancellations must be made at least 24 hours before departure; no-show tickets are not refundable or exchangeable. Discounted fares may be non-refundable or non-exchangeable. Consult your agent for less restrictive fare options. Airlines set fare restrictions, and we cannot override them. Refund processing may take 4-8 weeks, subject to supplier timelines.

15. Ticket Delivery

All tickets are electronic (e-Tickets) and sent to the email provided during booking, including ticket and reservation numbers.

16. Payment Information